Privacy policy.

Effective Date: 21/11/2024

Snaggit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile application, Snaggit ("the App"). By using Snaggit, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following information to provide our services effectively:

  • Personal Information:

    • First Name and Email Address: Required to create and manage your account.

    • Residential Property Address: Used for logging defects against your property.

We collect only the information necessary to fulfil the purpose of our application.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To create and manage your user account.

  • To log and track property defects.

  • To communicate with you about account-related updates.

  • To support in-app purchases through our integration with Qonversion.

We do not sell, rent, or share your personal data with third parties.

3. In-App Purchases

Snaggit integrates with Qonversion to handle in-app purchases securely. While Qonversion may process payment-related information, we do not store or access your financial data. Please refer to Qonversion’s privacy policy for details on their data handling practices.

4. Data Retention and Deletion

  • Users have full control over their data.

  • You can delete your account and all associated data directly within the app. Once deleted, your data will be permanently removed from our servers.

5. Data Storage and Security

We use Firebase to store user data securely. Firebase implements industry-standard security measures, including encryption, to protect your data from unauthorized access or misuse.

6. User Rights

As a user of Snaggit, you have the following rights:

  • Access and Correction: View and update your personal information.

  • Account Deletion: Permanently delete your account and data.

  • Consent Management: Control the use of your data through in-app settings.

For further assistance, you may contact us at hello@wearegenetix.co.uk.

7. Cookies and Tracking

Snaggit does not use cookies or tracking technologies to monitor user behavior.

8. Age Restrictions

Snaggit is intended for use by individuals aged 18 and over. By using the App, you confirm that you meet this age requirement.

9. International Users

Although Snaggit is currently available in the UK, it will soon be accessible worldwide. If you are accessing the App from outside the UK, please note that your information may be transferred and stored in the UK and processed under UK data protection laws.

10. Compliance with Laws

Snaggit complies with applicable privacy laws, including:

  • UK GDPR: We ensure user rights and data protection standards in accordance with the UK General Data Protection Regulation.

  • Future Expansion: As Snaggit becomes available in other regions, we will update this policy to reflect compliance with local privacy laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when it was last revised. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us at:

Email: hello@wearegenetix.co.uk